Return & Refund Policy
At Wearloria, customer satisfaction is important to us. We strive to provide high-quality products and a pleasant shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Timeframe
We accept return requests within 14 days of the delivery date.
To be eligible for a return, your request must be submitted within this period, and the returned items must meet the conditions outlined below.
2. Return Shipping Costs
Customers are responsible for covering return shipping costs unless the return is due to a defective, damaged, or incorrect item received.
We recommend using a trackable shipping service to ensure your return package arrives safely.
3. Return Conditions and Restrictions
3.1 Requirements for Returnable Items
To qualify for a return, all items must meet the following requirements:
•Items must be unused, unwashed, and in their original condition.
•Original tags and packaging must be included where applicable.
•Any free gifts must be returned when returning the entire order.
•Items must not show signs of wear, damage, alteration, or improper care.
For hygiene reasons, underwear and other products specifically marked as "non-returnable" on the product page cannot be returned.
For swimwear, the original hygiene liner must remain intact.
3.2 Non-Quality Issues
The following circumstances are not considered product quality defects:
•Minor loose threads, raw edges, or slight variations in fabric thickness and texture.
•Slight color differences caused by lighting, photography, or monitor settings.
•Personal dissatisfaction with the style, color, fit, or size selected.
•Damage caused by improper washing, maintenance, alterations, or normal wear and tear.
We strongly recommend reviewing the product descriptions and size charts before placing an order.
4. Return Process
4.1 How to Request a Return
If you wish to return an item, please follow these steps:
1.Contact our customer service team at service@wearloria.com within 14 days of receiving your order.
2.Provide your order number, the item(s) you wish to return, and the reason for your return.
3.If your item is defective, damaged, or incorrect, please include clear photographs showing the issue.
4.Our customer service team will review your request and provide return instructions via email.
5.Once your return is approved, carefully package the item(s) and ship them to the designated return address.
Please do not send any items back without contacting our customer service team first.
4.2 Free Gift Return Policy
For partial-order returns, customers may keep any promotional free gifts included with their purchase.
For full-order returns, all free gifts must be returned together with the purchased items.
5. Exchanges and Additional Information
At this time, Wearloria does not offer direct exchanges.
If you would like a different size, color, or design, you may place a new order and submit a return request for the original item, subject to our return conditions.
Please note the following:
•Always refer to our size chart before purchasing. Size recommendations provided by our team are for reference only.
•Returns resulting from incorrect size selection are not considered quality-related returns.Return packages should contain only products purchased from Wearloria.
•If you do not receive our emails, please check your Spam or Junk folder.
6. Refund Policy
6.1 How Will I Receive My Refund?
Once your returned items have been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method used when placing the order.
Please note that the original shipping fees and handling charges are non-refundable, except where required by applicable law.
6.2 When Will I Receive My Refund?
After your refund has been processed, you will receive a confirmation email.
The time required for the refund to appear in your account depends on your payment provider and financial institution.
Estimated refund processing times:
•PayPal: 1–5 business days
•Credit/Debit Card: Up to 15 business days
Please note that processing times may vary depending on your bank or payment provider.
6.3 What If My Credit or Debit Card Has Expired?
For security reasons, refunds are generally issued to the original payment method used for the purchase.
If your original card has expired, been canceled, or is no longer valid, please contact your bank or card issuer for assistance.
In most cases, your financial institution can still receive the refund and transfer the funds to your active account.
6.4 Why Is My Refund Amount Different From My Original Payment?
In some cases, the amount received may differ from the original payment due to:
•Currency exchange rate fluctuations.
•Bank processing fees or international transaction charges.
•Installment payment service fees.
•Discounts, promotional offers, or coupons applied to the original order.
Refunds are calculated based on the actual amount paid for the returned products rather than their original retail prices.
If you notice any discrepancies, we recommend contacting your bank or payment provider for further clarification.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at service@wearloria.com as soon as possible.
Include your order number, a description of the issue, and clear photos of the product.
Our customer service team will review your case and assist you with an appropriate resolution, which may include a replacement or refund.
8. Contact Us
If you have any questions regarding returns, refunds, or your order, please feel free to contact our customer support team.
Email: service@wearloria.com
Website: https://wearloria.com
We appreciate your understanding and thank you for shopping with Wearloria.